La guida definitiva a assistenza informatica
La guida definitiva a assistenza informatica
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L’assistenza server prevede il monitoraggio continuo delle prestazioni del server Verso identificare e invalidare potenziali problemi Precedentemente quale possano causare interruzioni.
Reach Users Where They AreProvide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat. Make informed decisionsGet real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.
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Indossare un’energico assistenza desktop significa limitare i tempi che inattività dei dipendenti e porre in salvo i quali abbiano perennemente a lui strumenti giusti per svolgere le ad essi funzioni.
Un assunto di assistenza informatica mette l’azienda al riparo dalle sorprese ancora sul levigato basso: la uscita mensile Durante la manutenzione dell’infrastruttura informatica è immediato chiara.
Access Controls Create and define the level of access for each of your agents within a service desk Analytics Starter Get a complete overview of your service desk performance and drill deeper with run-time filter Multiple Portal Languages Have localized versions of your support portal to cater to users across languages Custom SSL Avail one default SSL certificate click here for your portal on the domain Marketplace Apps Find integrations with popular apps and expand the scope of your service desk Girevole Apps Access ticket information and take quick actions on the go using freshservice iOS and Android Incostante app 1000 Orchestration transactions/mo/account View details
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Start Trial Workspaces Create separate workspaces for internal teams to deliver services with security and autonomy Incident Management Restore a service to normal as quickly as possible with proper logging, analyzing and resolving of incidents Knowledge Fondamento Publish and maintain a repository of solution articles to common, recurring problems faced by end users and thereby deflect tickets Self Service Portal Provide a platform for end users to help themselves SLA Management Enforce different SLA policies for tickets based on departments or groups Workflow Automator Automate processes and mundane tasks by setting the desired conditions with a simple drag and drop option Orchestration Automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with 3rd party apps for a unified, comprehensive automation engine across the org.
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Cater to requests from multiple teams by setting up pop-up or chat widgets and dedicated helpdesk emails.
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"We chose Freshservice paio to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art"